When you rely on a traditional phone number (as opposed to a virtual phone number) for your business communications, voice mail messages can pile up while you’re out of the office or away from your phone. This can create stress, because, since the messages are often from important clients or customers, responding becomes an urgent item on your constantly growing “to do” list.
For a small business, every call is important. You can’t afford to miss a single voice mail message, because, as Murphy’s Law holds, the one call you miss may be that big deal you’ve been waiting for.
When you listen to a voice mail message, you generally get an idea of what the caller needs or wants. This context is important because it prepares you for your response. After listening to the voice mail message, you can be ready to give a sales pitch, explain certain aspects of your service, provide quality consulting, or answer relevant questions. This makes understanding the message, and its context, very important.
But what if the voice mail is garbled, or a long winded soliloquy? Even more problematic — what do you do when you can’t access voicemail because you are traveling or because the battery of your cell phone goes dead? Or, what if the voicemail relates to an urgent matter, but you aren’t able to access it for at least few hours after it was sent?
For these reasons, and more, you need to be able to do more than simply listen to the voicemails you receive. This might sound odd, or even impossible, but there is actually a simple solution: Get a virtual phone number with a voice mail service that transcribes and sends all of your voicemails to you as an email and/or text message. The process is know as Voice-to-Text and is a standard feature with most call forwarding services.
With a virtual phone number like Global Call Forwarding, your voicemails are transcribed and sent as a text message or email to make sure that you stay in touch with your business. Voicemails sent as text messages account for the times when you can’t answer your cell or mobile device but could take a quick look at the screen.
Voicemails sent as emails ensure that you receive those important messages when you don’t have access to your phone due to unexpected circumstances like battery failure, a lost phone, power off, or are in “Do Not Disturb” mode.
When you have a virtual phone number, as long as you are connected to the Internet, you will receive your voicemails. And, with the growing availability of wi-fi on planes now, wouldn’t it be great to be able to “read” your voicemails, and reply via email, all from 30,000 feet? Talk about hitting the ground running!
Having messages sent as text is also a good way to document and archive all of your communications with clients, and gives you the opportunity to quickly respond with a text message or email when you can’t call.
Experience the benefits of receiving transcribed voicemails as a text messages or email.